Frequently asked questions
General enquiries
Can I customise a Rapidline product?
Many of the Rapidline products can be customised to suit your vision and requirements. Please get in touch via the enquiry form on our Contact Us page and we will happily discuss the options with you.
Where can I find the box dimensions?
Product box dimensions can be found on individual product pages on our website. If you would like to access box dimensions for our complete range in one place, you can use the full SKU sheet located in the Marketing Portal.
Where can I find assembly instructions?
All available assembly instructions can be found on the individual product pages on our website.
Where can I find a line drawing?
All line drawings can be found on the individual product pages on our website.
Where can I find an image gallery?
All Rapidline product images can be downloaded from our online Marketing Portal. Please use your customer login details to access the portal.
Where can I see the Rapidline range in person/Do you have a showroom where we can see your products?
We have a Rapidline showroom in Queensland, New South Wales, Victora, South Australia and Western Australia. To see our range in person, simply book a showroom appointment through our website.
Where can I get a pricelist?
If you are already a customer, you can contact your state Sales Representative to get a copy of our wholesale Rapidline pricelist.
What Rapidline products are certified?
Our pricelist and website both display a certification logo whenever a range or product is certified.
What items are available to view in the showroom?
Our showroom is regularly updated to showcase our latest and most popular Rapidline products and ranges. To ensure the product you are wanting to view is on display, please phone your State Sales Representative prior to booking a visit to our showroom.pricelist and website both display a certification logo whenever a range or product is certified.
Orders
If my orders are damaged during transit, can I get a refund or replacement?
Yes, if your Rapidline product has unfortunately been damaged during the delivery process, you can get in touch via the enquiry form on our Contact Us page, with details and images for review.
Can I place small orders if I am not a large business?
Absolutely! We work with resellers of all sizes and can certainly accommodate small orders.
Got another question?
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